Before the Train The Trainer (TTT) workshop, HTI trainers made the effort of meeting our leadership team and customizing the workshop as needed. They clarified all doubts.

During the TTT workshop (for supervisors), the HTI Trainers were easy to understand, approachable and willingly answered questions. Later, the training material provided helped our team deliver effective training to their juniors. HTI monitored their sessions and provided constructive feedback.

Today, we have reaped tangible results as our supervisors are now staff trainers. They have also improved their communication skills and confidence. All our outlets at Prasad Food Divine now have enhanced supervisors and servers.

“Dominic CostaBir is one of his kind, one of the best Trainers that we have ever come across. With a mission for improving Hospitality through Training, he started HTI (Hospitality Training Institute) in 2002.

“He wears his heart on his sleeve and is someone who would never hesitate to call a spade a spade, leads by example, and can get the best out of even the most introverted students. His style of delivering the training program is not just unique, but effective. There were online and offline training sessions for our students that included STAR (Zoom Star Presenter), Dining Etiquette, and coordinating with government officials to conduct FOSTAC (Food Safety Training and Certification).

“He and his team also implemented the training program WAR – Workshop on Activating Rainmakers, along with an industrial visit that included Carnival Masti and team building exercises. We got to learn a lot from the team building exercises and the various sessions conducted.

“Dominic is a great leader of an equally great team comprising Kaushal Dutta, Nitin Batawale, Jervis Fernandes, Aaron Fernandes, Hitesh Chawla, Nilam Patil, Storm CostaBir & Tsunami CostaBir. Each team member is exactly aware of their role and fulfills each task to perfection, with great coordination among each other. We wish Team HTI the very best!”

“HTI’s training is effective, boosting staff morale and skills; moreover, they have partnered with GINGER to improve guest satisfaction scores.”
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